OGA 2017: Ebara’s Elliott Group builds bridges with customer reliability
With the oil price in flux, Elliott Group uses their customer reliability to strengthen their after-service market.
Focusing on building relationships with the customer, in order to support them in the after-market, will secure good customer support, according to Mamoru Kura, the regional sales director of Asia-Pacific.
The sales department, as well as the engineers, will interact with the customer on how to maintain the communication or connection. Based on the historical data of Elliott Group’s customers, Mamoru states that they will revisit the previous customer, and ask if they need an upgrade or a modification. This is all in hopes of sustaining good customer relations, he added.
Based in the United States, Elliott became a wholly-owned subsidiary of Ebara Corporation in 2000, after beginning the relationship with them in 1968. Ebara opened a factory in 1975, in Sodegaura, Japan, to build turbomachinery using Elliott’s designs.
Elliott Group’s main product is their pump for the oil and gas market. The company also produces compressors, steam turbines, steam turbine generators, power recovery expander and lubrication, as well as seal and piping systems. Elliott caters from the upstream to the downstream market.
The company produces compressors with a minimum weight of almost 200 tons. The compressor, is meant to be used for the big natural gas brand, undergoes the cooling down process, making it available to heat reduction.
For these three years, the market situation has been good for Elliott, as China was included, according to Mamoru. However, the market size had also been shrinking, and business expansion has not been possible, with the decline of the oil price. He is hopeful that Elliott will have more investors will come in, during the next few years, to expand business or produce more oil and gas.
While the industry remains competitive, Mamoru remains positive towards Elliot’s protection and the oil machine maintenance.
“The aftermarket is important to have good relationship with the customer, as we not only serve parts, but we serve reliability to them,” says Mamoru.